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BTS

Supports examens BTS

Compilation par Yvan Baptiste - juillet 2023

Merci aux collègues qui partagent les supports !

Pour tout partage, envoyez vos supports à : yvan.baptiste@gmail.com

 

  (Pour télécharger les fichiers : Clic droit, 'Enregistrer la cible du lien sous ...')

Session 2022-2023

CCST Sujet - Corrigé (Saliha)
NDRC NDRC 2022 zip (Marie-France) NDRC 2023_zip    

 

Session 2021
AG
GPME/AG compilation

AG/GPME_2001-2020

CG
BTS CG ORLEANS_21
BTS_CG_LILLE_21
CI
BTS CI 2010-2020
COM
BTS COM

GROUPE1_2002_2020

GPME
ECRIT 2021
INDUS
INDUS PARIS
MCO
MCO MPL 21
MECP
Supports CCF
NDRC
NDRC MPL 21
NDRC LILLE 21
NDRC ORLEANS 21
NDRC BORDEAUX
NDRC REIMS
SAM
SAM MPL 21
SAM RENNES
Liste de vidéos SAM

SAM_2010_2019

SIO
SIO MPL 21
SIO GRENOBLE 21
SIO RENNES

 

NDRC - Model 3
sketch
sales-pitch
NDRC - Epod
sketch
sales-pitch
NDRC - Shopping idioms
Vidéo
Worksheet

 

Session 2019
Job Perks (écrit MUC 2019)
Corrigé
Archive 56 articles MUC
Archive 21 articles NRC
Sujets 0 NDRC (ZIP)
Versailles 2019 (PDF 76 pages)

 

Session 2018
NRC / MUC
01. Black Friday weekend: Online the winner in sales frenzy 22. The firms being creative with food destined for the bin
02. Google sibling Waymo launches fully autonomous ride-hailing service 23. Child obesity campaigners in row over new report's lack of teeth
03. Homebase website named the UK's worst online shop in Which? rankings 24. London council threatens crackdown on restaurants using food delivery apps
04. How can you help your local online business go global? 25. Ocado blames driver shortages for sales slowdown
05. UK is gaining ground in the local entrepreneurship race 26. Place your Amazon orders by these dates to get them by Christmas
06. Green cabs : is London ready for electric taxis? 27. The Nintendo switch is continuing to sell like crazy
07. Jeremy Hunt attacks Facebook over app aimed at children 28. Clocking off – the companies introducing naptime to the workplace
08. Singles'Day celebrates the new religion of China's middle-class consumerism 29. Primark's sales leap despite squeeze on high street spending
09. Black Friday deals not always as good as they look, Which? reveals 30. Makeup on the move: the rise of commuter cosmetics
10. Car sharing market expands as Europe's largest player Drivy parks up in UK with London launch 31. Working from home is really having a moment
11. Metail: the retail startup that enables consumers to try on clothes digitally 32. Why open offices are bad for us
12. 'Shopentertainment': how deparment stores are becoming 'theatres of dreams' 33. Apple under fire over reports students worked illegal overtime to build iPhone X
13. Stars are the new stripes: why fashion is turning to the spiky side 34. Black Friday to cause spikes in air pollution and plastic waste, warn environmentalists
14. Tesco faces legal threat over marketing its food with 'fake farm' names 35. iPhone X: thousands queue as Apple proves it still has the X factor
15. Life and death in Apple's forbidden city 36. The gender wage gap just shrank for the first time in a decade
16. Dramatic rise in plastic seabed litter around UK 37. Child labor: the inconvenient truth behind India's growth story
17. Visa considers extending 'war on cash' business incentives outside US 38. US considers tax on single-use plastic to tackle ocean pollution
18. The debt trap: how the student loan industry betrays young Americans 39. US tech company becomes first to microchip employees
19. Grace is 25. Her student debt £69,000 40. The trouble with Bitcoin and Big Data is the huge energy bill
20. Ex-City brokers cash in on Brexit with shop selling Marmite and baked beans to UK bankers in Luxembourg 41. Supermarket chain to sell food up to a month past its best-before date in attempt to slash waste
21. Brexit: Burberry's Christopher Bailey sees 'enormous trade' potential 42. Why do big hack happen? Blame Big Data

Textes 2017
NRC MUC
01. Morrissons cuts prices 01. Casual dressing
02. Vinyl album sales 02. Chinese elderly people
03. Amazon customers warned of scam emails 03. Coca Cola
04. Brexit: 40% of US firms relocating 04. Digital journalism
05. Brexit : over 5,500 restaurants closing down 05. Gender pay gap
06. Samsung stops Galaxy 7 sales 06. Gold from oldies
07. Brexit fears could mean Black Friday biggest discounts 07. Holiday sales report
08.World's first waste food supermarket 08. How green are your bananas?
09. Gambling ads 09. Independent thinking
10. Unpaid internships could be banned 10. Jobs robot revolution
11. How companies plan to keep their employees happy 11. Keep mobile phones
12. Mc Donald's will need more to supersize profits 12. Presidential debate
13. Online career tips 13. Social medias
14. Electric car charging etiquette 14. Steve Job's management style
  15. Sweden scraps 6-hour work days
BTS Industriels 16. The Amish management
archive 27 documents 17. Uber now tracks passengers
  18. UK food prices
  19. White-collar blues

 

Audios 2017
01. Compulsive buying in America Script
02. Brown shoes could mean you fail a job interview Script
03. Will robots take our jobs? Script
MUC 01 - Company pays workers to sleep Script

 

Vidéos 2017
1. Greenwashing Script
2. Retro bags Script
3. Black Friday 2016 calmer Script
4. Calorie counts coming to restaurant menus Script
5. Malia Obama's gap year Script
6. AIIB opens for business Script
7. Interview with Red Lion manager Script
8. Recycling an old TV Script
9. Can smartphones defeat the ticket touts? Script
10. Geneva motor show Script
MUC 01 - Amazon prime now Script
MUC 02 - Children new bilionaires Script
MUC 03 - Fairtrade Script
MUC 04 - Fairtrade coffee Script
MUC 05 - How Brexit vote impacts Californians Script
MUC 06 - How does immigration work in Australia? Script
MUC 07 - Musiko Script
MUC 08 - Soda may not be the problem Script
MUC 09 - Thanks to Mastercard Script
MUC 10 - The hightech bus of the future Script

 

Textes 2016
1. Next accused of telling staff to give up Sunday bonus 14. Mc Donald's to close 700 locations
2.France to force big supermarkets to give unsold food to charities 15. Global gender gap is closing in many areas
3. Shoppers still prefer in-store over online shopping 16. Fast broadband for all by 2020
4. Tesco scraps 24-hour opening at two large stores 17. Mark Zuckergerg is going to build AI
5. Can your degree prepare you for life beyond university? 18. Travelling to and from work is work
6. Swedish tyre business doubles sales after dropping sexist adverts 19. Is China's economic information correct?
7. Learn more about the green investment trend 20. Airline travel
8. Still not lovin' it : Mc Donald's sales in US drop 21. Lake Buena Vista in Florida
9. Toyota plans to stop making cargon emitting cars 22. Water shortages will worsen
10. Social robots such as Pepper can help with household shares 23. What is the impact of NY's new nail salon rules?
11. EPA announces new rules to protect farmworkers 24. Eight Australian businesses sign up
12. Food shopping revolution 25. Rolls Royce motor cars
13. Google workers have voted to unionize

 

Audios 2016
1. Doing business in Bali
2. Alibaba sets sales record on singles'day
3. One school, five languages
4. Volkswagen to recall 11 million cars
5. A billion people on Facebook in one day
6. Solar powered plane makes history
7. Adidas to make shoes from ocean garbage
8. Chinese tourist kickbacks
9. On-line retail hacking
10. The store testing shopping technology
11. Computer hackers on the look out for Amazon passwords Transcript

 

Vidéos 2016
1. US working mothers
2. Jobless young people
3. Money management 101 for college students
4. One in four mums feels work discrimination
5. Zero emission homes
6. Amazing new shopping experience
7. Phone apps help to stop counterfeiters
8. Fair trade quality products

 

Propositions vidéos YB non retenues (format odt avec lien vers vidéo)
Which rewards make supermarket shoppers more loyal
Which retail brands on which social networks
Top 4 tips for retailers preparing for January sales
The future of payments is mobile and contactless
The 5 Mobile Shopper Behaviours Retailers Must Tap Into
Shoppers Change their Supermarket Habits
Predictions in Shopping Comparison for 2014
Do you enjoy shopping at department stores?

 

Textes 2015
1 Marketing and advertising to children 13 Busting the myth of France’s 35-hour workweek
2 The future of car wireless wheels 14 Ethical Companies
3 New technologies are changing the way you shop 15 Ikea courier couldn't find our house
4 From trough to table 16 KEPCO online coupons
5 Unemployed young people very stressed 17 Mastercard launches first thumbprint biometric card
6 Man sues women's university 18 The brave world of super-commuter
7 Sony plans to launch electronic paper watch 19 The king of discount voucher codes
8 Black Friday fever 20 What makes an ethical shopper
9 French workers now have legal right not to be contacted after they leave the office 21 Ban TV junk food ads
10 How controversial beer firm BrewDog became so popular 22 Study Abroad, the career benefits
11 CES 2015 Why the future of drones is up in the air 23 The couple who helped transform the way we shop
12 Gold rush threat to tropical forests 24 Online shopping more popular than ever

 

Audios 2015
1 No work emails for workers on vacation - PDF 6 Price war over taxi apps - PDF
2 Black friday - PDF 7 Xiaomi becomes third-largest smartphone maker - PDF
3 The best company to work for - PDF 8 Europe needs to support technology more - PDF
4 Hacked Sony film raises US - N. Korea tensions - PDF 9 Marketing to children - PDF
5 Overtime becomes part of holiday pay - PDF 10 Drone technology - PDF

 

Vidéos 2015
1 Fast_food_Ads_vs._reality_Consumer_Reports - PDF 7 Retailers and holiday sales - PDF
2 Brazil's_bulletproof_car_industry_booming - PDF 8 US economy figures - PDF
3 What's_so_great_about_online_retail_giant_Amazon? - PDF 9 German electric cars - PDF
4 Black Friday W - PDF 10 Toxic Toys Found in China - PDF
5 The dark reality of modern slavery - PDF 11 Online shops versus brick-and-mortar shops - PDF
6 Everything is connected- PDF  

 

Textes 2014
1 Burger King Worker Fired 21 H&M aims to pay all textile workers "living wage"
2 Click and collect - the new way to go shopping 22 Ford to hire 11,000 workers in US and Asia in 2014
3 White-collar workers to become ‘new poor’ 23 Striking Tunisia staff berate French call center giant
4 The cars we’ll be driving in the world of 2050 24 Why the world’s technology giants are investing in Africa
5 Volkswagen recalls 2.6 million cars 25 Mom's the word
6 Spain police stop Portuguese fakes 26 Pizza: Domino's Sees India Becoming Second-Largest Market
7 Google targets big brand advertisers 27 Driver’s licenses for all
8 Apple to refund $32.5m to parents 28 Shoppers desert the high street
9 The Politics of Celebrity Ambassadors 29 Raise the minimum wage
10 Intel to cut 5% of staff 30 Tesco’s $110m India expansion given go-ahead
11 Cheerios Breakfast Cereal Cuts GMO Ingredients 31 Round-the-world race for graduate jobs
12 Asos unveils strong Christmas trading with sales up 38% 32 Walmart Plans More Stores and ECommerce in China
13 Cheques: Smartphone Scans Could Ensure Future 33 Number of fake goods sold online on the increase
14 Failed exams leave 27 per cent of teens ‘ashamed’ 34 Seven reasons to shop locally
15 MPs urge crackdown on payday lender advertising 35 Amazon testing drones for deliveries
16 Latvia becomes 18th state to join the eurozone 36 How welcome are Africans in the UK?
17 Treasury unveils ‘smart’ way to cash a cheque 37 Are we at the end of email?
18 Target: Data stolen from up to 70 million customers 38 Chinese officials banned from smoking in public
19 Simple Ways to Get Your Customers to Listen to You 39 Zapp app to enable millions more shoppers to pay by smartphone
20 How to Breed Positivity Among Customers and Clients 40 Survey shows consumer online vigilance waning

 

Articles papier BTS NRC/MUC - mai 2013

  1. Instantly yours for a fee

  2. Make sure festive gifts are covered

  3. Wal Mart to offer deals

  4. Black Friday

  5. Americans die younger

  6. Nuclear energy

  7. Cycling and Walking

  8. New gender rule

  9. Zara fashion retailer

  10. US immigrants' children

  11. Vogue China

  12. E-Books

  13. Visa exec hails phone payment revolution

  14. China wine exports

  15. Student debt surpasses credit

  16. Retailers hit back

  17. College class 2012

  18. End of Ipod

  19. Ban on sugar

  20. Under one roof

Articles papier BTS NRC - mai 2012

  1. Do you really need that new iProduct?

  2. Major online retailer lets you trade in your old electronics

  3. Have yourself a cashback Christmas

  4. Apple in EU e-book market probe

  5. India carmaker Bajaj unveils Tata Nano rival

  6. Key Support for US Ethanol Expires

  7. The apps that keep the iPad at the top of everyone's Christmas list

  8. Helping kids buy homes

  9. Handset upgrades keep consumers buying

  10. Nigeria fuel protest

  11. WeddingWire offers unlimited time off

  12. With a Leaner Model, Start-Ups Reach Further Afield

  13. How do I sell stuff online?

  14. Lowest house sales in 40 years

  15. The Year of the Multitaskers’ Revenge


Articles papier BTS NRC - juin 2011

  1. How to use strategies to manage conflicts

  2. Tablets taking bite

  3. Pepsi in Russia

  4. Tips for business success

  5. Software pirates

  6. Buy nothing day

  7. Late summer holidays

  8. First buyers

  9. Facebook

  10. Mobile phones to a rural Nigerian

  11. Credits send Britons into poverty

  12. Kids'pocket money

  13. Progress on tablet computers

  14. Cars on the Internet

  15. Internet safety for children


Articles papier BTS NRC - juin 2010

  1. Facebook heads towards profits

  2. Online advertising overtakes TV sales

  3. Which were the best selling cars of 2009?

  4. Nintendo profits plunge

  5. Google starts new chapter

  6. No cash, no problem if you barter

  7. BA to cut 1,200 jobs amid losses

  8. Fighting the rise of air rage

  9. Soaring jobless rate for young women

  10. We did it

  11. M&S sales disappoint the market

  12. Britain: a picture of a nation in debt

  13. Sustaining big projects through small gigs

  14. Online ads work wonders

  15. 'Tis the season to be stingy

 

Articles papier BTS NRC - juin 2009

  1. Estate agent gives away car with new homes

  2. Woolies: the sale of the century

  3. High street stores suffer as shoppers hit internet

  4. Woolworths to close in January

  5. Rhapsody to challenge Apple's iTunes

  6. 'Thrift is new normal' as coupons make a comeback

  7. 'Thrift is new normal' (part 2)

  8. Web solution for the Philippines?

  9. Obama digs for his Blackberry

  10. Teenagers expect high life by 25

  11. Consumers want Eco-Electronics

  12. High Tech trolleys could help watch waistline


Articles papier BTS NRC - juin 2008

  1. YouTube plans to interrupt clips with adverts

  2. Mountain of discarded mobiles

  3. Is Apple's iPhone really a must-have this Christmas?

  4. Supermarkets accused of using more plastic bags

  5. Airbus delivers first superjumbo

  6. Bleak prospects for UK job market

  7. Weak retail sales over Christmas

  8. Bank warns on morgage defaults

  9. China launches high speed trains

  10. McDonalds targets Starbucks

  11. Indian slave children

  12. Capsule Hotels -Thinking small

  13. Britain's worst scams

  14. Selling is not about you

  15. The practical joker who turned business green

  16. New green brand for BMW?

  17. From rags to riches

  18. Outdoor advertising - Visual pollution


Articles papier BTS NRC - juin 2007

  1. French supermarkets make their TV debut

  2. Smoking ban 'good for business'

  3. Supermarket chain raises age limit for buying cigarettes

  4. Le beaujolais nouveau est arrivé.

  5. Chaos at airports boosts Eurostar

  6. Building customer loyalty

  7. Ethical foods boom tops £2bn a year

  8. 10,000 people a month will go insolvent

  9. We wantMcDonald's to post nutrition info on food

  10. Number crunch gets easier for food shoppers

  11. Speed through the checkout

  12. Plan to ban standard light bulbs

 

Articles papier BTS Force de vente - juin 2006

  1. Firms tag workers

  2. Sailing in an orange

  3. When the Joneses Wear Jeans

  4. Virtue for sale

  5. Small isn't Smart

  6. Pay per click

  7. Half of workers on £2 a day

  8. The warrior diet

  9. We want shorter holidays

  10. Ronald McDonald turns health guru

  11. Come into the jardin, ma chère

Articles papier BTS Force de vente - juin 2005

  1. Bookseller

  2. The obesity industry

  3. Thin screens, fat margins

  4. Starbucks

  5. Cadillac campaign

  6. Young savers

  7. Women drivers

  8. Pregnancy at work

  9. £5 for a night with Stelios

  10. Parents spy on teens

  11. China's car industry

  12. McDonald's revamping

  13. Time to lighten up

  14. Slave labour

  15. Brand fatigue in Japan

  16. Kingfisher

 

Articles papier BTS Force de Vente - juin 2004

  1. Alcohol adverts under attack

  2. Eat chocolate to get a free volley ball?

  3. Web piracy hits music sales

  4. Is there such a thing as a cheap home in France?

  5. Lock-ins that aren’t any fun

  6. Diet Coke is top of the pops

  7. A fuel with flavor

  8. Total wants to become a good corporate citizen

  9. Digital piracy

  10. Ethical shopping ‘hits big brands’

  11. Smoking banned

  12. Watchdog sues labels over copy-protected CDs

  13. Unilever plans ‘diet’ ice cream

  14. Mothercare moves to show it also cares for fathers

  15. First ban imposed on club smoking



Audios/vidéos 2004-2014

Audio 14 - 1

Amazon.com testing drone delivery service

Script

Audio 14 - 2

Brazil millionaires

Script

Audio 14 - 3

Luxury cars : green Ferrari

Script

Audio 14 - 4

Mobile banking

Script

Audio 14 - 5

Spain entrepreneurs

Script

Audio 14 - 6

Russian Costa Brava

Script

Audio 14 - 7

Italian bikes

Script

Audio 14 - 8

Bicycles outsell cars in most EU countries

Script

Audio 14 - 9

Campaign to ban hands-free phones

Script

Audio 14 - 10

Candy crush saga

Script

Audio 14 - 11

How are consumers shopping and spending?

Script

Audio 14 - 12

Job hunter puts CV on billboard

Script

Audio 14 - 13

Samsung unveils new smartwatch

Script

Audio 14 - 14

South Africa's first smartphone

Script

Audio 14 - 15

Text messaging turns 20


Audio 14 - 16

Facial recognition brings new look to shopping

Script

Audio 14 - 17

Monica and Todd talk about previous jobs

Script

Audio 14 - 18

Future plans for Maria

Script

Audio 14 - 19

Leadership

Script

Vidéo 14 - 1 High tech pickpockets
Vidéo 14 - 2 European consumers centres
Vidéo 14 - 3 Small business restaurant platform
Vidéo 14 - 4 Student in debt
Vidéo 14 - 5 Teleworking
Vidéo 14 - 6 Climate change
Vidéo 14 - 7 Job interview
Vidéo 14 - 8 Globalisation
Vidéo 14 - 9 Salesmanship
Audio 13 - 1

Androids Apple China

Script

Audio 13 - 2

Worst Jobs ever

Script

Audio 13 - 3

Cities the cost of living

Script

Audio 13 - 4

Seven Eleven convenience stores

Script

Audio 13 - 5

Phone love it or hate it

Script

Audio 13 - 6

Ikea and prison manufacturers

Script

Audio 13 - 7

Newsweek: print or online editions

Script

Audio 13 - 8

French distilleries

Script

Audio 13 - 9

Hong Kong made espadrilles


Audio 13 - 10

Germany and recession

Script

Audio 13 - 11

Solidarity bazaar in Portugal

Script

Audio 13 - 12

Crisis Christmas in Spain

Script

Audio 13 - 13

Freeganism

Script

Audio 13 - 14

No more junk food adverts

Script

Audio 13 - 15

Pre teen Facebook

Script

Audio 12 - 1

Welfare in America

Script

Audio 12 - 2

Dole in Scotland

Script

Audio 12 - 3

Television vs Internet Advertising

Script

Audio 12 - 4

Car sales training tips

Script

Audio 12 - 5

Apple vs Samsung

Script

Audio 12 - 6

Credit crunch making Britons ill

Script

Audio 12 - 7

Bad Economy Pushes Spaniards to Learn English

Script

Audio 12 - 8

British car Insurance

Script

Audio 12 - 9

What are the usual work hours of Americans?

Script

Audio 12 - 10

A million dollars

Script

Audio 12 - 11

A conservative shopper

Script

Audio 11 - 1

Minimum wages

Script

Audio 11 - 2

Shopping in Sri Lanka

Script

Audio 11 - 3

Development in China

Script

Audio 11 - 4

Battle for heart and lungs

Script

Audio 11 - 5

Kids and money

Script

Audio 11 - 6

Big vs small company

Script

Audio 11 - 7

Body language

Script

Audio 10 - 1

Cash or credit card?

Script

Audio 10 - 2

Talking about jobs

Script

Audio 10 - 3

Can China go green?

Script

Audio 10 - 4

Where are the jobs?

Script

Audio 10 - 5

Small business

Script

Audio 10 - 6

Cold calling

Script

Audio 10 - 7

Income disparity

Script

Audio 10 - 8

Do you give money to charity?

Script

Audio 09 - 1

China's luxury products

Script

Audio 09 - 2

A dummy's guide to the mortgage crisis

Script

Audio 09 - 3

Starbucks

Script

Audio 09 - 4

What skills to be a successful salesperson

Script

Audio 09 - 5

Can America go green?

Script

Audio 09 - 6

Learn about your prospect

Script

Audio 08 - 1

Cyber Monday

Script

Audio 08 - 2

Personal customer service

Script

Audio 08 - 3

Clothes shopping

Script

Audio 08 - 4

Nutriset Plumpy'nut

Script

Audio 08 - 5

iPhone Launch

Script

Audio 08 - 6

Beat the fraudsters shopping online

Script

Audio 08 - 7

Half the country to see house prices fall

Script

Audio 08 - 8

Slaves rescued from China firm

Script

Audio 08 - 9

US government asks Americans to eat less

Script

Audio 08 - 10

Nils (software company)

Script

Audio 08 - 11

Germany fingerprint shopping

Script

Audio 08 - 12

Tata Motors unveil cheapest car

Script

Audio 08 - 13

Islamic car

Script

Audio 07 - 1

A sales rep called Steve

Script

Audio 07 - 2

Tricks of the seasonal sales

Script

Audio 07 - 3

Buying a house?

Script

Audio 07 - 4

Ethics and fries

Script

Audio 07 - 5

Part-time jobs

Script

Audio 07 - 6

Rent or own?

Script

Audio 07 - 7

Shoppers beware

Script

Audio 07 - 8

Student credit card

Script

Audio 06 - 1

$100 Laptop (j1d1)

Script

Audio 06 - 2

Starbucks (j1d2)

Script

Audio 06 - 3

Positive Attitude (j1d3)

Script

Audio 06 - 4

Sarah Philips (j2d1)

Script

Audio 06 - 5

Michael Lake (j2d2)

Script

Audio 06 - 6

Jane Brosnan (j2d3)

Script

Audio 05 - 1

Mike Dickson

Script

Audio 05 - 2

Body Shop

Script

Audio 05 - 3

Excellence in sales

Script

Audio 05 - 4

Retired and in debt

Script

Audio 05 - 5

28 years old and bankrupt

Script

Audio 05 - 6

A gap year

Script

Audio 05 - 7

Coffee Republic

Script

Audio 05 - 8

Outdoor movies

Script

Audio 05 - 9

Don’t give a mobile to your child

Script

Audio 05 - 10

Mobile phones in schools

Script

Audio 04 - 1

A student's dream

Script

Audio 04 - 2

Debt spiral

Script

Audio 04 - 3

I'm a Net pirate

Script

Audio 04 - 4

UK's debt frontline

Script

Audio 04 - 5

Advertising

Script

Audio 04 - 6

Armani design

Script

Audio 04 - 7

Women sports cars

Script

Audio 04 - 8

London's traffic

Script

Audio 04 - 9

Flying above the clouds

Script

Audio 04 - 10

Demonstrator

Script

Audio 04 - 11

Estate agent

Script

Audio 04 - 12

Hobby into a business

Script

Audio 04 - 13

Successful selling

Script

Audio 04 - 14

Salesperson portrait

Script


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.

Tracey

Secretary

Script

2.

Belinda

Sales Manager

Script

3.

Chris

Banker

Script

4.

Tania

Sales Rep

Script

5.

Rhonda

Banker

Script

6.

Wendy

Car Saleswoman

Script

7.

Rebecca

Bank Teller

Script

8.

Cherry

Sales rep

Script

9.

Mary

Real estate agent

Script

10.

Nicola

Retail salesperson

Script

11.

Maria

Fruit producer

Script

12.

Susan

Human resources

Script

13.

Steven

Car salesman

Script 

14.

Liz

Bank manager

Script

15.

Matthew

Retail manager

Script

16.

Mrs Brown

Shopkeeper

Script

17.

John

Market researcher

Script

18.

Ann

Real estate agent

Script

19.

Jeremy

Marketing manager

Script

20.

Zina

Bank teller

Script

21.

Patricia

Female worker

Script

22.

Nicole

Online shopper

Script